VPNCW Help Center

No. Signing up takes only a username and a password — no email address required — and the panel opens as soon as you're done. Your username is the only credential for logging in, so keep a copy of it yourself. Once inside the panel, choose a plan and complete payment; the subscription link then appears on the Overview and Downloads pages.

The panel's login page has a recovery entry point — just follow the prompts. Because sign-up isn't tied to an email address, recovery uses the username you entered at registration, so make sure you remember it. If the self-service flow doesn't work, open a ticket in the panel describing the situation and the team will check it manually.

After logging in, both the Overview page and the Downloads page show the subscription link for the current account; copy it and paste it into your client to import the routes. The subscription link counts as account credentials — anyone who has it can read your route list — so don't post it in group chats or share screenshots of it.

The example in the guides looks like https://example.com/sub?token=YOUR_TOKEN; that's only a format illustration, and the real link only appears in the panel after you log in.

No need to buy again. A single account supports unlimited simultaneous devices, so Windows / macOS / iOS / Android / Linux can all be signed in together. On a new device, simply import the subscription link once more; if the route list in the client is empty or reports that it has expired, copy the latest link from the panel and run an update subscription in the client.

The privacy policy states that browsing activity is not logged; on the account side, only the information needed to deliver the service and handle billing is kept. Traffic between the client and the routes is encrypted to banking-grade standards. The privacy policy page is the authoritative wording of the terms.

Work through four checks in order. First, try another route — the current one may be under maintenance. Second, confirm the system clock is accurate, since a large time offset makes the encrypted handshake fail. Third, check whether the client is in rule mode or global mode: in rule mode, domains that match no rule go out over the direct connection. Fourth, close any other proxy software on the device so the two proxy layers don't override each other.

Rule mode splits traffic by domain and IP range. Some apps use their own protocol or connect straight to an IP address, so they fall outside the rules and go out over the direct connection. Add the app to the client's custom rules, or switch to global mode once to test: if it recovers in global mode, the split rules simply aren't matching it.

First make sure you copied the complete link, including the token parameter, with no spaces or line breaks at either end. Then choose the import method in the client that matches the link format — clients differ in how well they support Clash, sing-box and other formats. If another client still reports an error, include the error message in your ticket so it's easier to tell whether the link or the client version is the problem.

The usual cause is a route in the wrong location: reaching an Asian site through a Europe or US route adds a long round trip and slows page loads. Choose routes by destination — a Japan route for Japanese sites, a US route for US sites — and for intercontinental access prefer IEPL dedicated routes, which keep the cross-border leg on a private line with less fluctuation.

Networks like these usually restrict ports and protocols. Try a different protocol first: UDP-based options such as Hysteria2 and TUIC connect more easily on some restricted networks. You can also test on another network — if it works there, the restriction comes from the original network rather than from your account.

A direct route connects the client straight to the exit node — the shortest path, but the cross-border leg runs over public international transit and is easily hit by congestion at peak times. A relay route passes through a relay node before the exit: the cross-border leg is more stable and the cost is lower. An IEPL dedicated route puts that cross-border leg on a private line, with the least fluctuation at peak times, suiting long sessions, video calls and streaming. Choose by use case — there's no need to always take the most expensive option.

Switch first to a route labelled IEPL dedicated, then to a relay route in the same region; at the same time, stop background tasks that eat bandwidth, such as downloads, cloud-drive sync and system updates. If only one app lags, check whether it's going out over the direct connection rather than assuming the whole route is at fault.

Coverage spans 90+ countries and 170+ routes. Popular entry points include Japan, Hong Kong, the United States, Singapore and Canada, with exits in Europe and Southeast Asia too. The full list is grouped by region on the routes page, and each entry notes the route type and the scenarios it suits. Latency and load figures are left out on purpose, because those numbers change with your local network and the time of day — hard-coding them would mislead.

Shadowsocks, VMess, VLESS, Trojan, Hysteria2 and TUIC are different transport protocols; they determine encryption and traffic characteristics. For everyday use, the client's default recommendation is fine. On restricted networks where connections keep dropping, Hysteria2 or TUIC is often steadier; if compatibility matters more, go with Trojan or VMess. Protocol and route are two separate things — changing protocol doesn't change your exit region.

Beyond bandwidth, 4K playback depends on the stability of the cross-border leg: enough bandwidth with high jitter still buffers. Choose an IEPL dedicated or relay route in the target region, and try to avoid your local network's busiest hours. Streaming platforms also check the region of the exit IP, so the wrong region gives you a different catalogue or an unavailable message — switching to a route in the target region fixes it.

Three monthly tiers: ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data resets every month on your activation date, not on the calendar month; if you upgrade mid-cycle, the price difference is prorated over the remaining days. All three tiers share the same coverage, device count and encryption — only the monthly data allowance differs.

You can wait for the next reset date, or top up with a data pack. Data packs last until used up and never expire: ¥158/300GB, ¥358/1000GB and ¥658/3000GB, with any unused allowance staying in your account. For business trips or short bursts of heavy downloading, where usage is unpredictable, a data pack is more flexible than moving up a tier.

Upgrades are prorated by the remaining days. Going from the ¥9.9 tier to the ¥18 tier, for example, means paying the difference between the two tiers prorated over the days left; days already used aren't charged twice. The exact amount appears on the order page in the panel — the figure shown at checkout is the one that applies.

Three: Alipay, WeChat and USDT. After placing the order, pick the method on the checkout page to pay, then refresh the Overview page to see your plan status and remaining data. All three give you the same plan — choose whichever channel is most convenient.

60-day no-questions-asked refunds. Open a ticket in the panel, name the order you want refunded, and follow the process on the refund policy page. Before applying, read the refund policy page once — it sets out when the period starts and which cases are excluded.